Frequently Asked Questions
Welcome to The Dancing Broom Cleaning Service FAQ! Here, we've compiled answers to some of the most common questions about our cleaning services. If you have any other inquiries, please don't hesitate to contact us directly.
1. What cleaning services do you offer? •We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and special event cleaning. We also provide customizable cleaning packages to meet your specific needs.
2. How do I schedule a cleaning service with The Dancing Broom? •You can schedule a cleaning service by visiting our website and using our online booking system, or you can call our customer service hotline to speak with a representative who will assist you in scheduling a convenient time.
3. What are your operating hours? •Our cleaning services are available Monday - Friday. Our standard operating hours are from 8:00 AM to 6:00 PM, but we can accommodate special requests for after-hours or weekend cleanings.
4. Are your cleaning products and methods safe for my family and pets? •Yes, absolutely. We use eco-friendly, non-toxic cleaning products that are safe for both your family and pets. Our cleaning methods are designed to minimize allergens and pollutants in your home.
5. Do I need to provide cleaning supplies and equipment? •No, you don't need to provide anything. We bring all the necessary cleaning supplies and equipment with us. If you have any specific requests or products you'd like us to use, please let us know in advance.
6. Are your cleaners experienced and background-checked? •Yes, our cleaning professionals are experienced, trained, and background-checked to ensure your safety and peace of mind. We only hire trustworthy and reliable individuals.
7. What if I need to reschedule or cancel my cleaning appointment? •If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees. We understand that plans can change, and we'll do our best to accommodate your scheduling needs.
8. How long will the cleaning process take? •The duration of the cleaning depends on the size and condition of your space and the type of service you've requested. We'll provide you with an estimated cleaning time when you schedule your appointment.
9. Are you insured and bonded? •Yes, we are fully insured and bonded for your protection and peace of mind. In the unlikely event of any accidents or damages, you are covered.
10. What payment methods do you accept? •We accept various payment methods, including credit cards, debit cards, and electronic payment options. Payment is typically due after the cleaning is completed.
If you have any more questions or need further assistance, please don't hesitate to reach out to The Dancing Broom Cleaning Service. We are here to provide you with top-notch cleaning services and exceptional customer service.